Info and Service :: Contact information

Hint for Beta-Testers
Error messages, hints, suggestions  for any enhancements and  other messages are appreciated.
Contact during test period: av7@beta.antivir.de

If you have any questions or requests concerning the AntiVir PersonalEdition Classic product range, we will be pleased to help you. If you require technical support, product information or other information, you can contact one of the addresses given below. General information on us and our products can be obtained from our website http://www.free-av.com.

Contact

AntiVir PersonalProducts GmbH

Lina-Ammon-Stra▀e 19a

D-90471 Nuremberg

Germany

 

Phone:	+49 (0)911 - 800 900
Fax:	+49 (0)911 - 800 90 99
Internet:	http://www.free-av.com
Email:	info@antivir-pe.de

Technical support

AntiVir PersonalEdition Classic support provides reliable assistance in answering your questions or solving a technical problem.

All necessary information on our comprehensive support service can be obtained from our website http://www.free-av.com/support.

So that we can provide you with fast, reliable help, you should have the following information ready:

• Version information. These can be found in the AntiVir PersonalEdition Classic Control Center under the menu item Help :: About AntiVir PersonalEdition Classic :: Version information.

• Operating system version and any Service Packs installed.

• Installed software packages, e.g. anti-virus software of other vendors.

• Exact messages of the program or of the report file.

Suspicious files

Viruses that may not yet be detected or removed by our products or suspect files can be sent to us. We provide you with several ways of doing this.

• Select the file in the Quarantine Manager of the Control Center and select the menu item Send file via the context menu or the relevant button.

• Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an email to virus@free-av.com. As some email gateways work with anti-virus software, you should also provide the file(s) with a password (please remember to tell us the password).

False positive

If you believe that AntiVir PersonalEdition Classic reports something about a file that is most likely ôcleanö, send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an email to virus@free-av.com. The subject of the email should be ôfalse positiveö.  As some email gateways work with anti-virus software, you should also provide the file(s) with a password (please remember to tell us the password).